I spent the last month between these two companies and ended up with just nothing with these guys. For one I started asking ZTE support but all they would say is they understand and do nothing. Tried again and nothing. So I went to Tracfone support and they told me that randomly the devices get updates. Still nothing is done.
I was tired of playing run around for a bit and then for last few days I tried again with ZTE and not a damn thing. More excuses and telling me that I should go to Tracfone because they are the ones the device works with and they do the updates. I go to the support forum for ZTE and say I am frustrated and not buying another ZTE device and BS comes from the users on the forum defending ZTE and really ZTE is just shit company with cheap ass devices in the first place.
So for another try I made a review on Best Buy of the ZTE Citrine I was trying to get Marshmallow update for. It is a damn year old OS and not a damn thing these two companies will do a thing. So I gave this shitty two star review and low and behold Tracfone crap staff says to email them over this issue. Well, emails back and forth and nothing happening still and being ignored. I decided to call this toll free number to headquarters but I get an Indian answering the phone.
They can't speak English worth crap. So I said get someone that speaks English and still another Indian that can't speak clearly. Transfer again and finally a speaking English person that does talk right. Barely hear him over the long distance call but he tells me that they do not ever, ever do updates to the software and it is ZTE. So basically, if you guys ever have Tracfone or a ZTE to work on Tracfone. Move to another device fast. This is pathetic shit of an excuse to not offer the Android OS updates.
Restrictions to those who own the damn device gets no choice what so ever to have updates from these two companies. Even if they see this and tried to contact me over this. I will not waste any more time on this BS with both companies. They both suck massively and should never have a business license. I am only stuck with Tracfone because of budget. If I was more into money, then I would be out of Tracfone as long as I can. This is fucked up and should never be like this, if they want consumers to stick with them.
Hell No, I will not support ZTE on my next device. I only stick with Tracfone until I can get some income coming in. They should go to hell for this. No reason at all to not offer updates to the OS for any size of device or how old it is. Flagships are not paid OS. So how is it their losing any money with lower spec older phones? Nada, and this is sickening that they have no respect for even their own low end devices. Who thinks that is fair? If you do, then something is not clearly all there for you.
Proof and go to Best Buy and look up unlocked phones and find Alcatel Pixi 4 and a BLU device with 4 gb internal with 512 mb ram and they both have Marshmallow on them. BS is all I can say. I have to pay more for a damn OS that is absolute free. They can kiss my ass. I do not need to pay more for a more recent OS. I don't with Windows and Apple does not either. They get free updates, but these two shitty companies keep us consumers from the updates.
To hell with these two companies. I do not recommend you use either company unless you want to stay behind the times. Tracfone has only Lollipop as their latest OS on their devices. Their Galaxy Samsung S6 is Lollipop and is a flagship phone. How pathetic is that? Pretty pathetic. Every flagship phone in the world gets the latest OS updates but not on Tracfone. So I am going to try my ass off to get somehow out of these two companies to use a smartphone.
Who wants to follow me? Too bad my budget sucks, because it looks like a forever thing for me but I do wish I could afford another phone to get the hell away from these two companies. Just don't trust the companies outside of USA. They care less about their customers.